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Frequently asked questions
How long is the delivery time?
Orders are usually processed within 1–2 business days. After dispatch, the expected transit time is 7–9 working days. The total estimated delivery time is therefore 8–11 working days.
Delivery times are indicative and may vary during periods of high demand.
Do you offer free shipping?
Yes, we offer free delivery on all orders to the United Kingdom. There is no minimum order value to qualify for free shipping.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information so you can follow your package all the way to delivery. You can also track your order using the tracking number by clicking here
Do I have a right of withdrawal?
Yes. As a consumer, you have a 14-day statutory right of withdrawal from the day you receive your order. You must notify us within this period if you wish to cancel your purchase.
How do I return an item?
To return an item, please contact us via email with your order number and information about which items you wish to return. You will then receive instructions on the further process.
Who pays for the return shipping?
If an item is defective, damaged or incorrectly delivered, Johnson London covers the return shipping costs. For returns for personal reasons, such as choosing the wrong item or changing your mind, the customer is responsible for the return shipping costs.
