Terms of service
Last updated: August 2026
OVERVIEW
This website is operated by Johnson London. Throughout the site, the terms "we," "us," and "our" refer to Johnson London. Johnson London offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, and content providers.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store will also be subject to these terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change, or replace any part of these terms and conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these terms and conditions, you confirm that you are at least 18 years old, the age of majority in the United Kingdom, or that you have your parent's or guardian's permission to use this site and they agree to be bound by these Terms on your behalf.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws in your jurisdiction (including, but not limited to, copyright laws).
You may not transmit any worms, viruses, or any code of a destructive nature.
A breach or failure to comply with any of these Terms may result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.
You understand that your content (not including payment card information) may be transferred unencrypted and may require (a) transmission over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, without our express written permission.
Headings used in this agreement are for convenience only and do not affect these terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We take care to keep the information on this site accurate, but we cannot guarantee its accuracy, completeness, or timeliness at all times. Materials on this site are provided for general information only and should not be relied upon as the sole basis for a decision. This site may contain historical information, which is not necessarily current. We may modify the content of this site at any time, but are under no obligation to update it.
SECTION 4 – CHANGES TO SERVICE AND PRICES
The prices of our products are subject to change. We reserve the right to modify or discontinue the Service (or any part of it) at any time. We are not liable to you or any third party for any price change, suspension, or discontinuation of the Service, except where required by law (for example, in relation to an order you have already placed and paid for).
SECTION 5 – PRODUCTS
Certain products may be available exclusively online and may have limited quantities. Products are subject to return or exchange only in accordance with our Refund Policy.
We make every effort to display product colors and images as accurately as possible, but we cannot guarantee that your device's display will show colors accurately.
We reserve the right, but are not obligated, to limit the sale of our products to any person, geographic region, or jurisdiction, and to limit quantities of any product we offer. Product descriptions and pricing are subject to change at any time. We reserve the right to discontinue any product at any time. Any offer for products made on this website is void where prohibited by law.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us, and to limit or cancel quantities purchased per person, household, or order, including where orders appear to be placed by resellers or distributors. If we change or cancel an order, we will attempt to notify you using the contact information provided at the time of order.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update this information (including your email address and payment details) so that we can complete your transactions and contact you if necessary.
For further details, please see our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may give you access to third-party tools that we neither monitor nor control. Such tools are provided "as is" and "as available," without warranties of any kind, and we accept no liability for your use of them. You should review and agree to any relevant third-party terms before use.
SECTION 8 – THIRD-PARTY LINKS
Some content on our site may include materials from, or links to, third-party websites not affiliated with us. We are not responsible for the content, accuracy, or practices of third-party websites, and we do not accept liability for any transactions or dealings you have with them. Any concerns about third-party products or content should be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us comments, ideas, or suggestions (whether requested by us or not), you agree that we may use, edit, and publish them without restriction or compensation to you. We are under no obligation to keep such submissions confidential or to respond to them.
We may, but are not obligated to, monitor or remove content that we consider unlawful, abusive, or otherwise objectionable. You agree that any comments you submit will not infringe any third party's rights and will not contain unlawful, defamatory, or obscene material, viruses, or malware. You are solely responsible for the accuracy of your own comments.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and to update or cancel orders at any time, including after an order has been submitted, if information related to that order was materially inaccurate — without affecting your statutory rights.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable UK, EU, or international laws or regulations; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, or discriminate against any person; (f) to provide false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information without consent; (i) to spam, phish, or scrape the site; (j) for any obscene or unlawful purpose; or (k) to interfere with or circumvent the security of the site. We may terminate your use of the Service for any prohibited use.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the Service will be accurate or reliable.
To the fullest extent permitted by law, the Service and all products supplied through it are provided "as is" and "as available," without warranties of any kind, either express or implied.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot lawfully be excluded or limited under UK law, including your statutory rights under the Consumer Rights Act 2015 in relation to goods being of satisfactory quality, fit for purpose, and as described.
Subject to the above, Johnson London and its officers, employees, and service providers will not be liable for any indirect, incidental, or consequential loss (including lost profits or data loss) arising from your use of the Service, to the extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify Johnson London and its officers, directors, agents, contractors, service providers, and employees against any claims, losses, or reasonable costs (including legal fees) arising from your breach of these Terms or your violation of any law or third-party right.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed, and the remaining provisions will continue to apply in full.
SECTION 16 – TERMINATION
These Terms remain in effect until terminated by you or us. You may stop using our services at any time. We may suspend or terminate your access if you breach, or we reasonably suspect you have breached, these Terms. Obligations and liabilities incurred before termination will survive it.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with any policies referenced within them, constitute the entire agreement between you and us regarding your use of the Service, and supersede any prior agreements or communications on this subject.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. If you are a consumer resident in the United Kingdom, this choice of law does not remove the protection given to you by mandatory provisions of UK consumer law, and you retain the right to bring proceedings in relation to these Terms in the courts of England and Wales, Scotland, or Northern Ireland, as applicable to your place of residence.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms from time to time by posting the revised version on our website. Your continued use of the site after changes are posted constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
| Website Name | Johnson London |
| Company Name | N.V.L. Online |
| Business address | Torenlaan 5b, 1402 AT Bussum, Netherlands |
| info@johnson-london.com | |
| Phone | +31 6 45175224 |
| Support hours (UK time) | Mon–Fri: 08:00–17:00 | Sat: 09:00–16:00 | Sun: Closed |
| Response time | Within 1 business day |
| Company number (KvK) | 96558210 |
| VAT number (EU VAT) | NL867660223B01 |